How should editors deal with complaints? – The Guardian

"Yet if journalism is the first draft of history, even lifestyle journalism such as feminism quizzes, it is wrong to deny that an editor thought it was a good idea to publish something, even if they later change their mind. Removing articles not only shows a lack of support for contributors, but allows readers, even casual readers who come across an article by chance or tweet, to rewrite that history, and adds to the dangerous idea that editors are becoming surplus to requirements.

While we may take on board readers' views for future issues, we must be prepared to stand by and explain our editorial decisions in the light of comment, with removal of content a last resort."

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